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return & Refund Policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with our products, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below,

  • Returns must be made within 14 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please mail your return products to:
    ▪20 Main St N, Markham, ON L3P 1X2
  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages. 
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
Please contact customer service with any questions info@elitecollege.school or by phone at contact (905) 544 8882.

Items that are not returnable/refundable:

  • Used skin care, makeup or other healthcare items 
  • Sale or Clearance items
  • Gift Cards

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased from us only up to 14 days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Ship your exchange to us via a pre-paid package: 20 Main St N, Markham, ON L3P 1X2
Please contact customer service with any questions info@elitecollege.school or by phone at contact (905) 544 8882.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days.

Fee refund policy

Every private career college shall adopt a policy relating to the refund of fees paid by students to the college.  2005, c. 28, Sched. L, s. 29 (1).

Content of policy

(2) The fee refund policy shall include the prescribed provisions, including prescribed provisions respecting the refund of fees paid by international students.  2005, c. 28, Sched. L, s. 29 (2).

Inclusion in contracts

(3) The private career college shall include its fee refund policy in every contract entered into by the private career college and a student.  2005, c. 28, Sched. L, s. 29 (3).

Definition

(4) In this section,

“international student” means an individual who applied for or received a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada).  2005, c. 28, Sched. L, s. 29 (4).

Please contact customer service with any questions info@elitecollege.school or by phone at contact (905) 544 8882.

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20 Main St N, Markham, ON L3P 1X2

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