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Refund Policy

Generally, we, Elite College of Business and Health Care, is required to provide a student with a refund of fees paid for a vocational program minus an amount that is equal to 20% of the total fees for the program or $500, whichever is less, minus the fees paid for the portion of the program that has been delivered by the college.

If the fees owed to the college include charges for other purposes, such as school-financed loans or a non-vocational program, we cannot deduct monies owed from the refund for the fees paid for the vocational program.

In calculating a refund, we may retain the cost of essential books and equipment that the student does not return to us unopened or in the same condition as they received them within 10 days of withdrawing from or being expelled from a program.

We are expected to use our existing collection processes (except for the method of deductions referenced above) or the courts to recover money owing for a breach of contract for non-vocational program items.

Private career colleges (PCC) must have refund policies that include the terms in sections 25-33 of O. Reg.415/06. These sections are summarized below.


Full Refund

Full Refund at Student’s Request (requires a written demand for a refund):

    1. If the contract is rescinded within two days from the day the student signs the contract
    2. A PCC is still in operation but decides to discontinue the program before the student can complete the program
    3. A PCC collects fees for a vocational program from a student before the PCC is registered
    4. A PCC collects fees for a vocational program from a student before the program has been approved
    5. A PCC collects more than 20% of the total fees for a vocational program to a maximum of $500 for allowable application processing, admissions testing or applicant assessment from a student before the student enters into a contract or collects fees that are not allowable before the student enters into a contract
    6. If a student is expelled from a program in a manner that contravenes the PCC’s approved expulsion policy
    7. A total of more than 10% of the program is taught by instructors who do not meet the standards prescribed in the regulation
    8. If a person connected with the PCC makes false or misleading statements that constitute a fundamental breach of contract
    9. If the contract does not contain the components required under the regulation
    10. Transfer the materials to another person or “mirror” the materials on any other server

In addition, if a PCC collects a fee for a vocational program that has not been disclosed to the Superintendent or collects a fee that is more than what has been disclosed to the Superintendent, the student is entitled to a full refund of the undisclosed fee or a refund of the difference between the disclosed fee and the collected fee.


Acceptable Methods of Written Notice

Full Refund at Student’s Request (requires a written demand for a refund):

    1. Email
    2. Fax
    3. Registered Mail / Courier

Partial Refunds Before a Program Begins

Partial Refunds when student does not commence the program (triggered whenever one of the following occurs: student provides the PCC with a written demand for a refund; student does not meet the admission requirements for the program before it commences; PCC cancels the contract)

 

A student withdrawing from a program before it begins, including students who have not met the admission requirements, would be entitled to receive a full refund of fees paid for the program minus 20% of the total fees for the program to a maximum of $500.

 

If a student does not attend a program during the first 14 days, the PCC can give the student written notice that it is cancelling the contract. The student is entitled to a full refund of fees paid less 20% of the total fees for the program (to a maximum of $500).


Partial Refunds After a Program Begins

Partial Refunds when students withdraw or are expelled after the program commences

For programs that are shorter than 12 months, the period for calculating the refund is the total length of the program. For programs that are 12 months or longer, each program would be divided into twelve-month periods. For the twelve-month period that the student is currently enrolled in, students are entitled to a refund of fees paid for the program for that period, except that a PCC is allowed to retain 20% of the total fees for the program or $500, whichever is less, plus the fees paid for the portion of the program that has been delivered. If the student withdraws or is expelled after six months have passed, the PCC is not obligated to provide any refund for that period. However, the student would be entitled to a full refund of fees paid for any subsequent 12-month period or shorter period if the total length of the program is less than 24 months.

For programs that operate on a fixed number of hours that extend over an indeterminate duration, students would be entitled to a partial refund if they withdraw before half of the total number of hours are delivered.


Only programs specifically approved by the Superintendent as noncontinuous programs can use this method to calculate refunds.

No refund is payable if more than half of the total number of hours are delivered.

Refunds have to be paid within 30 days after a student gives notice that he/she is withdrawing from the program or receives notice that they are being expelled.

If a PCC cancels the contract, the PCC is required to provide a refund to the student within 45 days of the start of the program


Examples of Refunds

Programs that are shorter than 12 months

Refund = fees paid for program – (total cost of program x 20%, to a maximum of $500) – fees earned by college for part of program that has been delivered.

Examples

  • A student has paid in full for a 6-month program that costs $6,000 but withdraws at the end of the 2nd month.

Refund to student = $6,000 – $500 – $2,000 = $3,500

  • A student who withdraws at the beginning of the 4th month is entitled to no refund.

Reference:
O. Reg. 415/06 – Sections 24-33
PCCA Fact Sheet #2 – Fee Collection & Refunds

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