We are committed to providing quality products to our customers. While we hope that you are always satisfied with our products, we understand there may be occasions when you need to return an item. Please review the information below before making a return.
- Returns must be made within 14 days of your receipt date to qualify for a refund.
- Merchandise must be in its original, unopened, and unused condition.
- Original shipping costs are non-refundable.
- Please note the reason for your return on the front of your receipt or packing slip.
- Please mail return products to: 20 Main St N, Markham, ON L3P 1X2.
- You are responsible for return shipping and handling charges unless you received damaged merchandise.
- Please retain your tracking number, as refunds cannot be issued until the returned merchandise has been received by our office.
- Elite College is not responsible for lost return packages.
- All refunds will be credited to the original credit card used at the time of purchase.
- Returns will normally be processed within 1–2 weeks after our office receives the item.
- Please allow at least two billing cycles for the credit adjustment to appear on your credit card statement.
For questions, please contact customer service at
info@elitecollege.school
or by phone at
905-554-8882.
Items That Are Not Returnable or Refundable
- Used skin care, makeup, or other healthcare items
- Sale or clearance items
- Gift cards
Exchange Policy
We are happy to exchange merchandise that is defective, damaged, or unused. If you need to exchange a product, please review the conditions below.
- Exchanges are accepted only for items purchased from Elite College and must be requested within 14 days of the original purchase.
- Please include the item you wish to exchange together with your receipt.
- Write clear instructions on the receipt indicating which item or items you would like to receive in exchange.
- If there is a difference in cost, a customer service representative may contact you for additional information.
- You are responsible for return shipping and handling charges, which are non-refundable.
- Ship exchange items using a prepaid package to: 20 Main St N, Markham, ON L3P 1X2.
For exchange-related questions, please contact
info@elitecollege.school
or call
905-554-8882.
Damaged Products Policy
If you receive an item that is broken or damaged, please contact customer service within 14 days to request a replacement.
Damaged items will not be replaced after the 14-day period.
Fee Refund Policy
Every private career college is required to adopt a policy relating to the refund of fees paid by students to the college.
This requirement is established under the applicable Ontario private career college legislation.
Content of Policy
The fee refund policy must include the prescribed provisions, including applicable requirements regarding refunds of fees paid by international students.
Inclusion in Contracts
The private career college must include its fee refund policy in every contract entered into between the college and a student.
Definition
For the purpose of the applicable legislation, an “international student” means an individual who applied for or received a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada).
For questions regarding refunds or student fees, please contact customer service at
info@elitecollege.school
or by phone at
905-554-8882.
